WHERE DO YOU SHIP?
We offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free international shipping for orders of $30+ for most countries but charge shipping for certain regions due to higher carrier costs.
If your location is not available to select at checkout, please contact email@example.com for shipping details.
HOW LONG IS THE SHIPPING?
Items are shipped from different warehouses located in different regions depending on the item availbilities.
Please allow up to 2 – 3 busines days for order processing.
- 10 – 12 days to US, Canada for orders <$300
- 5 – 8 days to US, Canda through DHL for orders > $300
- 8 -10 days UK
- 10 -15 days Australia, Germany, Italy, France
- 18 – 22 days rest of countries
- Tracking will be provided
*Do expect longer shipping duration due to the COVID-19 situation with a reduced number of flights and manpower.
I ORDERED A FEW ITEMS BUT ONLY ONE ARRIVED?
Orders may also be split into multiple shipments due to the size of items and availibilties. Items ordered together may not be delivered to you on the same day and may come in separate packages.
As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.
DO YOU PROVIDE EXPRESS SHIPPING OPTIONS?
Expedite shipping is available but additional fee will be charged. Please contact firstname.lastname@example.org if you want expedite shipping.
WHAT IS YOUR RETURN POLICY?
We accept returns of unused, unopened products within 20 days of your postmarked delivery date.
For the return address and process, please contact at email@example.com with your order number and your reasoning/feedback BEFORE sending us your product.
US customers can return products to our US warehouse.
DO I HAVE TO PAY CUSTOMS OR TAXES?
In some cases, your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with your local authorities.
If taxes and/or duties are incurred, you will be responsible to cover the fees before delivery can proceed.
For EU countries, starting from July 1 2021, new IOSS requires all commercial goods imported into the EU from a third country or third territory will be subject to VAT irrespective of their value. Our carriers in EU require us to proof VAT payment for shipping out each order.
To make the process easier for the buyer, we will charge VAT at the time of purchase, and therefore buyers do not face any surprise fees or taxes when the goods are delivered.
DO YOU OFFER WHOLESALE?
Yes, we have wholesale price. Please contact firstname.lastname@example.org for wholesale details.